A: Course is available 24/7 and is completed 100% online. Upon completion, your certificate will be available to self-print immediately and we will email another copy to you for your records.
Q: How many times can I log in and out?
A: As many times as you want.
Q: Is the entire course done online?
A: Yes, the entire course is done 100% online.
Q: How long do I have to complete my class?
A: The course will be accessible for ninety days. However, Keene Youth Services may determine a deadline sooner than that depending on the specifics of your case/participation agreement.
Q: What if I fail the final exam?
A: If you do not pass the final exam, you will have another attempt at passing. We will give you access to the course again so you can review the material again before retesting. All you have to do is contact us at: 830-372-4555 and we will assist you.
Q: When will I receive my certificate?
A: As soon as the class is successfully completed, you will be able to print it immediately plus another one will be emailed to you for your records. We will also forward a copy of your certificate to Keene Youth Services
Q: Is The Information I Submit Through This Website Secure?
A: Yes, we are committed to protecting your privacy and online confidentiality. Our site uses special encryption to protect your personal information.
Q: How Do You Know Where To Send My Certificate?
A: During registration, we will ask for your email address.
Q: Can I Complete The Course From My Cell Phone, Mobile Device Or Tablet?
A: Yes. The course can be completed from any mobile device or tablet (iPhones and Androids). You may need to change browsers and allow pop ups. Thousands of users have successfully completed their course using their mobile devices. Recommended browsers: Mozilla Firefox and Google Chrome.
